Running into an issue? We might just have the solution you’re looking for.
Read on for solutions to the issues we hear most often.
PROBLEMS WITH FONTS
How do I download and install the fonts?
All of the fonts we use (except for our hand lettered calligraphy) are 100% free to download and easy to install on your computer. Please refer to the detailed Font Guide that comes with your template for instructions. If you’ve already read the Font Guide and you’re still experiencing problems, here are a couple videos to help you out.
My computer can’t recognize the font. What am I doing wrong?
If you’re using Windows, make sure you have unzipped the font file before trying to install the font on your computer. To do this, right-click on the zipped file and select “Extract”, select a location to save the unzipped file and then say “OK”. Then follow the instructions in the Font Guide for installing your fonts.
I’ve installed the fonts correctly but they’re not displaying in Word.
1. Close out of Microsoft Word completely and then come back in. If the fonts are there, hooray! You’re done.
2. If you still don’t see the fonts, restart your computer and then check to see if your font is displaying.
Whenever I save my template as a PDF, the fonts change.
When saving to PDF, make sure the “embed fonts” option is checked before hitting save. This will encode your fonts into the document and prevent them from changing in the future.
Just remember, our fonts are purely recommendations. They’re not required to use the templates and you’re free to use fonts that already came installed on your computer.
TEMPLATE DISPLAY ISSUES
My template just isn’t displaying properly.
Are you using Microsoft 2008 or later? Unfortunately we cannot guarantee our templates will work properly if viewed in Pages, Google Drive, Open Office, iPhone, Android, or any other software other than MS Word 2008 or later.
If you’re using an earlier version of Word, you can install the Microsoft Office Service Pack to make your version of Word compatible with our templates. Be sure to read and follow the Install Instructions thoroughly prior to installing the Compatibility Pack.
If you don’t have Word at all, you can download a free trial version here.
Why can’t I see the images?
Again, make sure you’re viewing your templates in Microsoft Word. Some of our templates contain image formats that cannot be viewed outside Word and therefore won’t show up in Google or on your phone unless you have Word installed.
Why are my images appearing blurry?
If you ordered an early version of the template, one that uses PNG images instead of Word Drawings, your images may appear slightly blurry at times. Although we thoroughly test our templates prior to selling them in the shop, our images may still display differently when viewed on different operating systems or when printed on different makes and models of printers. We highly recommend doing a test print at home before deciding that the image is, in fact, blurry because sometimes illustrations don’t display well in Word meanwhile they’re perfectly crisp and clear when printed.
If you’re having trouble getting some of the images to appear properly, email us at pipkinpaperco(at)gmail.com and we will send you a larger image file or a template that uses Microsoft Office Drawings.
My printer prints a white border around my invitation.
Not all printers are able to print to the edge of the page — this simply has to do with the make and model of your printer and its capabilities. To be sure, try setting your printer to borderless printing, if available.
To do this go to File > Page Setup > Paper Size > US Letter > US Letter Borderless. Then review your printer settings and set those to borderless as well.
If borderless is not available, you can still print on 8.5 x 11” cardstock using .25” margins and trim your down invitations using a paper cutter or X-acto knife.
My illustrations/templates look different when printed.
Printer quality has a lot to do with how professional your invitations will look. Here are some issues that might be caused by your printer:
- Blurry areas
- Color inconsistencies, streaky color, or poor color saturation
- Lines, spots or ink smears
- Printing at an angle
- Trouble lining up the front and back of a two-sided template
- Edges not printing (see above)
Unfortunately, we can’t always help you troubleshoot issues with your individual printer since every make and model is different. Be sure to check your printer’s manual or use Google search to troubleshoot your particular printer model. Or you can always save your template as a PDF and print at your local Kinkos/Staples/OfficeMax, etc!
If we didn’t answer your question, check out our guides for detailed printing instructions, tips for selecting the right paper and answers to our most frequently asked questions. Or you can shoot us an email at the link below!